Ombudsman

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Ombudsman

Ombudsman

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An ombudsman, ombud, ombuds, ombudswoman, ombudsperson or public advocate is an official who is usually appointed by the government or by parliament to investigate complaints and attempt to resolve them, usually through recommendations or mediation.

Ombudsman

Ombudsman
Ombudsman

What is the Ombudsman for?

An Ombudsman resolves disputes from a neutral, independent viewpoint.

What does Ombudsman South Africa do?

An Ombudsman is an appointed official or body with authority to investigate an individual’s complaint against a company or organisation. Essentially, their role is to facilitate conflict resolution between parties by offering advice and mediation.

How do I complain to the Ombudsman in South Africa?

Email us at info@obssa.co.za or call 0860 800 900.

How do I contact the Ombudsman in Port Elizabeth?

To make it even easier to get in touch, you can now WhatsApp the Ombud on +27 66 473 0157 – we look forward to hearing from you.

Comments

  1. Belinda Brits Avatar
    Belinda Brits

    Your comment is awaiting moderation.

    Morning

    We took out a sim only contract from Telkom on 21/03/2025. Had to go back to have the sim ported in order to keep the same number. Since then Telkom IT is doing an upgrade on their system and to date no one at Telkom can advise when this upgrade will be completed for us to have the sim ported. We paid R129.00 on the day we took the new contract and a debit order was deducted from my account for R228.00 and not R129.00. I called last week,(25th of April 2025) to check if they are now
    up and running and still they are not. So, we have a sim that we cannot use. Don’t have data or call time. I tried to cancel, and the system does not even allow for this. I tried getting answers from customer care – no luck. Tried getting a Head Office number – there is no number for a Head Office at Telkom to speak to management. This is unacceptable that Telkom has their clients hanging on for weeks with no feedback or service. Your help in the matter will be much appreciated.

    Reply

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