Absa Bank Ombudsman Contact Details
This section contains the Absa Bank Ombudsman contact details to help you find the relevant information.
If you have an unresolved complaint with Absa Bank, you should first contact Absa’s internal dispute resolution unit before escalating to the Ombudsman for Banking Services or the National Financial Ombud Scheme (NFO). Below are the contact details for all necessary steps.
Absa Bank Dispute Resolution Unit:
Telephone: 011 330 3021[3]
Fax: 0867 533 553[3]
Email: resolve@absa.co.za[3]
Ombudsman for Banking Services (OBS):
Phone (Call Centre): 0860 800 900[1]
Alternative Phone: (011) 712 1800[2]
Fax: (011) 483 3212[2]
Email: info@obssa.co.za[1]
Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198[1]
Alternative Address: 34 & 36 Fricker Road, Ground Floor, Illovo, Johannesburg[2]
National Financial Ombud Scheme (NFO):
The OBS is now included under the NFO, which provides a one-stop free dispute resolution service for bank customers[7].
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