Absa Estate Late Contact Details
This section contains the Absa Estate Late contact details to help you find the relevant information.
For matters relating to Absa Deceased Estates, all requests and document submissions should be sent via email to nde@absa.co.za with all supporting documentation[1].
The main telephone contact for the Absa Estate Intake Centre is 0860 110 287[2][6][7]. For the Retail Deceased Estates Credits department, the contact number is 0861 113 003 and email Deceasedestates@absa.africa[5].
Physical correspondence can be sent to:
- Absa Pretoria Campus, Building A, 270 Maggs Street, Waltloo, 0184
- PO Box 1166, Pretoria, 0001, South Africa[1]
For escalations and urgent assistance:
- First level escalation (management): Karen Dhanraj – Karen.Dhanraj@absa.africa[1]
- If no feedback within 48 hours: Faith Manjoro – Faith.Manjoro@absa.africa[1][3][4]
- Senior management escalation: Mbuyiselo Khumalo (Head: Home Loan Collections and Deceased & Insolvent Estates) – Mbuyiselo.Khumalo@absa.africa[1]
- Other regional escalation contacts are available for Port Elizabeth, Durban, and Bloemfontein[1].
Additional useful contact emails by request type:
- New notifications and payment instructions: nde@absa.co.za[3]
- Accounts with debit balances or claim requests: cemdeceased@absa.co.za[3][4]
- Queries on accounts in credit (payments to estate late): rdcqueries@absa.africa[4]
- Escalations on accounts with debit balances: rddqueries@absa.africa[4]
- Submit additional/outstanding documents: rdcdocuments@absa.africa[4]
For Absa Wills Direct (for will drafting or nominations): call 0860 627 775 or email absa@absa.co.za[2][8].
References
- [1] National Deceased Estates Absa Pretoria Campus – FISA (PDF)
- [2] Use the contact information below for assistance – Absa
- [3] Annexure A: Banking Sector Escalation Matrix for Deceased Estates (PDF)
- [4] Absa Retail Deceased Estates Escalation Matrix – FISA (PDF)
- [5] Absa guide to Deceased Estates
- [6] Make sure your estate planning is in place – Absa
- [7] Our wills, trusts and estate planning options – Absa
- [8] Contact us for help with drafting your will – Absa
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