Blue Label Connect Contact Details
Overview
Blue Label Connect (often part of Blue Label Telecoms Group) is a South African telecommunications provider. This article provides the verified contact details for Blue Label Connect — including phone numbers, email, physical and postal addresses — and explains how to use them, when to contact which department, and what you should prepare before reaching out.
Contact Details
📞 Phone & Contact Centre
- Customer care / contract-related queries: 087 550 1733 (Blue Label Telecoms)
- For general corporate correspondence (head office): main line for Blue Label Telecoms at the shared head office — +27 11 523 3030 (Online Credit South Africa)
📧 Email Address
- For customer-service or contract queries: Customerq@blts.co.za (Blue Label Telecoms)
🏢 Physical / Registered Address
- Legal / Head Office Address: 75 Grayston Drive, Morningside Ext 5, Sandton, 2196, Gauteng, South Africa (B2BHint)
- Mailing (postal) Address: P.O. Box 652261, Benmore, 1020 (some sources list postal code 2010 or 1020). (B2BHint)
🌐 Website
- Official website: bluelabelconnect.co.za (Blue Label Connect)
How to Use These Contact Details
When contacting by phone or email
- Phone (087 550 1733) — Suitable for immediate issues regarding cellphone contracts, SIM-swaps, billing disputes, or customer care queries. Have your ID number, cellphone number, and contract details ready when you call.
- Email (Customerq@blts.co.za) — Useful for queries that require written documentation (e.g. contract requests, contract cancellations, disputes, or detailed explanations). Attach any relevant proof (ID, account / contract numbers, previous correspondence).
When to write or visit
- Use the mailing address (P.O. Box 652261, Benmore, 1020) if sending formal letters, written complaints or documents by post.
- The physical head-office address (75 Grayston Drive, Sandton) is for corporate-level correspondence or visits — but note: for general customer issues, using phone or email is the typical route.
What to prepare before contacting
- Your full name, ID number, cell number, contract number or account number.
- A clear description of your issue (e.g. “SIM swap”, “bill dispute”, “contract cancellation”).
- If emailing: copies/scans of any relevant documents (ID, proof of purchase, receipts, previous correspondence).
When to Use Which Department
- Customer-care / contract queries (SIM swaps, new contracts, billing issues, cancellations): Use the contact centre number 087 550 1733 or email Customerq@blts.co.za.
- Corporate or head-office matters (e.g. formal correspondence, complaints escalations): Address to main head office at 75 Grayston Drive, Sandton — optionally use the P.O. Box address for postal communication.
- Investor or media relations (if applicable): Use contact lines listed by Blue Label Telecoms for investor relations — though note this is for the group, not strictly Blue Label Connect operations. (Blue Label Telecoms)
Escalation Options
If your issue is not resolved via the standard customer-care contact centre:
- You may escalate by sending a formal letter to the head-office (using the physical or postal address).
- If there is a regulatory / consumer-rights complaint (e.g. unfair contract terms, billing disputes), consider contacting the relevant telecommunications ombudsman or consumer-protection body, though Blue Label Connect does not publicly advertise a separate “Ombudsman contact” on its official pages.
- For group-wide issues involving multiple divisions of Blue Label Telecoms, you can copy in investor or corporate contacts as listed on the group’s investor relations page. (Blue Label Telecoms)
Summary
For residents in South Africa seeking to contact Blue Label Connect — whether for contracts, SIM swaps, billing issues or general service enquiries — the primary contact remains 087 550 1733 (call) or Customerq@blts.co.za (email). Their head office is located at 75 Grayston Drive, Sandton, 2196, with postal address P.O. Box 652261, Benmore, 1020. Use the website bluelabelconnect.co.za for general information, and have your personal and contract information ready when reaching out.
These verified contact details should serve you well whether you are a new customer or need support with an existing account.
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