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FNB Contact Details

Verified 26 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The FNB contact number for customer care and general enquiries is 087 575 9404 (08:00 to 19:00 Monday to Saturday, 08:00 to 13:00 Sunday), and the general enquiries email address is info@fnb.co.za. FNB’s 24-hour single fraud line is 087 575 9444 (+27 11 369 2924 from outside South Africa), and lost or damaged cards are reported on 087 575 9406. For complaints, call FNB’s complaints resolution team on 087 575 9408 or email care@fnb.co.za. Forex enquiries go to 0860 1 FOREX (36739). You can also log in to the FNB App or Online Banking, open the Menu and choose Contact us, or use Secure Chat. Every detail below was read from FNB’s own pages, most recently on 25 September 2026.

FNB contact numbers at a glance

What you needContact
General enquiries (08:00 to 19:00 Mon to Sat, 08:00 to 13:00 Sun)087 575 9404, info@fnb.co.za
24-hour single fraud line (South Africa)087 575 9444
Fraud line from outside South Africa+27 11 369 2924
Lost or damaged cards, and ATM fraud087 575 9406
Complaints resolution team087 575 9408, care@fnb.co.za
Forex general enquiries0860 1 FOREX (36739), forex@fnb.co.za
Online Banking support087 575 0000
Banking App support087 575 0362
Cellphone Banking087 575 9405
Everyday banking queriesFNB App or Online Banking: Menu, then Contact us, or Secure Chat
Credit card disputes087 575 1111
Debit card disputes, and follow-up on lodged disputes087 575 9404, fnbcard@fnb.co.za
Funeral Plan policy servicing087 736 7772, fnblife@fnb.co.za
FNB Life insurance087 736 7774, fnblife@fnb.co.za
FNB Home Loans087 730 11 44
Home loans emailhomeloans@fnb.co.za
Personal loans emailpersonalloans@fnb.co.za
Law on Call claims emailLOCClaims@fnb.co.za
Business banking by phone087 736 2247

FNB customer care number and call centre hours

The FNB customer care number is 087 575 9404. FNB lists it for general enquiries and telephone banking, and its Ways to bank contact page gives the call centre hours as 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. FNB’s pages do not fully agree on the weekend: its Talk to us page shows the same number as 08:00 to 19:00 Monday to Friday and 08:00 to 13:00 on Saturday and Sunday. If you need to call on a Saturday afternoon, try before 13:00.

If you are calling from outside South Africa, dial +27 11 371 3711 first, then the 087 number when prompted. The general enquiries email is info@fnb.co.za.

The same Ways to bank page lists ATM and branch queries on 087 575 9404 too, but with shorter hours: 08:00 to 17:00 Monday to Friday and 08:00 to 12:00 on Saturday. For more help desk routes, see FNB help desk contact details.

Is there an FNB contact number that is open 24 hours?

General enquiries is not a 24-hour line. FNB labels its single fraud line, 087 575 9444, as 24-hour, and its Talk to us page also shows 24 hours next to the lost card line 087 575 9406 and the Premier Banking line 087 577 7000. Secure Chat in the FNB App is the other after-hours route.

FNB fraud line and emergency number

The FNB fraud number is 087 575 9444, or +27 11 369 2924 if you are abroad, and it is answered 24 hours a day. That is also FNB’s emergency number: for fraud or a stolen card, call 087 575 9444 at any time, or 087 575 9406 for a damaged or stolen card. FNB does not publish a separate fraud department number: its fraud department and scam reports are all handled on this one fraud line. FNB’s incident reporting process has six steps:

  • call the single fraud line straight away
  • give the agent a detailed account of what happened
  • write down the reference number the agent gives you; it is also sent by SMS to your inContact number
  • print and complete the fraud claim form for the incident (FNB publishes separate credit card and debit card fraud claim forms)
  • fax or email the form to the number on the form within three days, with your reference number in the subject line
  • allow seven working days after sending the form for feedback from the investigation team

The three-day deadline matters: FNB says the incident cannot be investigated further or settled until the claim form arrives.

FNB fraud line email address

FNB does not publish a general fraud email address. Fraud is reported by phone on 087 575 9444, and the completed fraud claim form goes to the fax number or email printed on the form itself. For online scams such as advance-fee fraud, FNB also lists the South African Police Service email 419scam@saps.org.za on its security contacts page.

Lost or damaged cards and card disputes

Report a lost or damaged card on 087 575 9406. FNB lists the same number for ATM fraud. To dispute a transaction, the numbers depend on the card: credit card disputes on 087 575 1111, and debit card disputes on 087 575 9404, which is also the number to follow up on a dispute you have already lodged. Disputes can be emailed to fnbcard@fnb.co.za, and FNB publishes a dispute form on its Security Centre.

FNB email address

For general banking queries FNB publishes info@fnb.co.za, and there is no separate head office email. The general email address FNB publishes for complaints is care@fnb.co.za. The other FNB email addresses are for one type of account each:

For ATM queries, FNB’s Security Centre lists atmqueries@fnb.co.za, while its Ways to bank contact page lists atm@fnb.co.za. FNB publishes no dedicated mailbox for sending documents: fraud claim forms go to the fax number or email printed on the form, and card disputes to fnbcard@fnb.co.za.

FNB chat support, app and online banking help

Contact us inside the FNB App or Online Banking, and Secure Chat, put you in an authenticated channel where an agent can see your accounts. FNB’s Talk to us page says you can chat to a team of bankers 24/7 on Secure Chat, on the FNB App or Online Banking. That is the FNB online chat: the FNB pages we read list no other chat channel.

Call FNB about internet banking or the app (technical support)

FNB lists separate technical support lines: Online Banking on 087 575 0000, the Banking App on 087 575 0362 and Cellphone Banking on 087 575 9405, all open 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. ATM queries can be emailed to atmqueries@fnb.co.za. More detail is on FNB Online Banking contact details.

FNB forex contact number

FNB’s forex general enquiries line is 0860 1 FOREX (36739), or +27 (0) 11 352 5902 from outside South Africa, and the email is forex@fnb.co.za. The lines are open 07h45 to 16h15. Imports and exports: fnbforextrade@fnb.co.za. PayPal enquiries: 087 572 9725 or paypalenquiries@fnb.co.za. Non-resident banking queries: +27 (0) 11 352 5025 or nonres@fnb.co.za. See also FNB international contact details.

The forex lines close at 16h15, earlier than the general call centre, so call about a forex payment during the day and have the payment reference, amount and currency to hand.

FNB credit card contact numbers

Credit card queryTelephoneEmail
General enquiries087 575 1111fnbcard@fnb.co.za
Applications087 736 4800fastapp@fnb.co.za
Cancellations087 575 9406fnbcard@fnb.co.za
Classic and Gold card087 575 1111fnbcard@fnb.co.za
Premier card087 577 7000fnbcard@fnb.co.za
Private Wealth087 730 6000wealthcard@fnb.co.za
Private Clients087 575 4727privateclientsservice@fnb.co.za
Visa Global Customer0800 990 475Not listed

FNB lists these credit card lines as open Monday to Friday, 08:00 to 17:00. The fraud and lost card lines are the ones to use outside those hours.

FNB Private Clients contact number

The FNB Private Clients contact centre is on 087 575 4727, and the email is privateclientsservice@fnb.co.za. Private Wealth clients use 087 730 6000 or wealthcard@fnb.co.za, and Premier clients use 087 577 7000. See FNB Premier contact details.

FNB complaints process

FNB’s complaints page sets out how to log a complaint and what happens next.

  • Get in touch: through the FNB App or Online Banking (Menu, then Contact us), on 087 575 9408, at care@fnb.co.za, or at an FNB branch.
  • Give details: your full name, business name if applicable, contact details, a detailed description, and any documents or evidence.
  • Await feedback: FNB confirms receipt within one business day.

FNB then reviews and investigates the complaint, with complex matters following an internal escalation process, and aims to resolve it within five business days, keeping you informed if more time is needed.

FNB funeral policy contact details

FNB Funeral Plan policy servicing is on 087 736 7772 or fnblife@fnb.co.za. You can also dial *120*321# or use the FNB App. The plan is insured by FirstRand Life Assurance Ltd, with FNB Life as the administrator. For more, see FNB funeral cover contact details.

How to cancel an FNB funeral policy

Under the FNB Funeral Plan terms, you can cancel within 30 days of the start date and any premium paid is refunded. After that, either party can end the plan by phone or in writing with 30 days’ notice, and refunds are made only after costs and charges are deducted. Call 087 736 7772 or email fnblife@fnb.co.za to cancel.

FNB funeral claims

A claim must be reported within 12 months of the death, at an FNB branch, on 087 736 7772 or by email to fnblifeclaims@fnb.co.za. You need a certified copy of the claimant’s ID and a completed claim form. FNB says valid claims are paid within 24 hours, with 1 in 5 paid in 30 minutes. On FNB’s insurance contact page the claims mailbox fnblifeclaims@fnb.co.za is shown next to the FNB Life claims line, 087 736 7774 option 3, so use that number if you are following up on an emailed claim.

FNB insurance contact numbers

For car and home insurance, FNB lists 087 312 0001 (new policies option 5, claims option 3, servicing option 4). The servicing email is fnbstiservicing@fnb.co.za.

FNB home loans, collections email and settlement letters

The addresses collectionsqueries@fnb.co.za and collectionqueries@fnb.co.za do not appear on any FNB page we read, so treat them as unverified. FNB publishes collarr@fnb.co.za and 087 730 11 00 for home loan repayment options and debt counselling, and 087 730 11 44 for FNB Home Loans bond enquiries. Personal loan queries go to 087 730 5596.

FNB publishes no general settlement letter email. For a home loan, your nominated attorney requests the cancellation figures, and FNB calculates the settlement figure and issues it to its cancellation attorney. FNB requires 90 days’ notice to settle a home loan and cancel the bond; otherwise an early termination fee based on 90 days’ interest may apply. More on FNB home loans contact details.

Other FNB departments

FNB cellphone contracts and phone deals (FNB Connect)

For FNB Connect cellphone contracts and phone deals, call 135 from an FNB SIM or 087 575 0147 from any landline. Sales run 08h00 to 17h00 Monday to Friday; support runs 08h00 to 19h00 Monday to Friday, 08h00 to 17h00 Saturday and 08h00 to 13h00 Sunday. See FNB Connect contact details.

FNB private vehicle finance

FNB Vehicle Finance lists 086 111 5225 or 086 176 5588. Full details are on FNB vehicle finance contact details.

FNB legal department

FNB does not publish a legal department number. Its Legal Matters page sends queries to Secure Chat on the FNB App or Online Banking, to 087 575 9408, to Care@fnb.co.za or to any branch. For Law On Call legal insurance, claims are on 087 736 7773 option 2 (inbclaims@fnb.co.za) and policy admin on option 3 (lawoncall@fnb.co.za). FNB’s pages are not consistent about the Law on Call claims mailbox: its Talk to us page gives LOCClaims@fnb.co.za for the same purpose. See FNB legal cover contact details.

FNB procurement

FNB and FirstRand do not publish a procurement or supplier contact. The only published head office line is the FirstRand switchboard, +27 11 282 8000.

FNB address: head office and branches

FNB’s head office address is 4 Merchant Place, corner Fredman Drive and Rivonia Road, Sandton, 2196, and the FNB postal address is PO Box 650149, Benmore, 2010. It is a corporate address rather than a banking hall. The FirstRand head office switchboard is +27 11 282 8000, and FNB’s general email is info@fnb.co.za. See also FNB head office contact details.

FNB’s contact pages do not publish direct telephone numbers for individual branches, so searches for branches such as Richards Bay, Northcliff or Giyani are best handled through the FNB App or Online Banking, or by visiting the branch.

First National Bank is a division of FirstRand Bank Limited, an authorised financial services and credit provider, registration number 1929/001225/06, NCRCP20.

FNB departments and products

FNB runs separate lines for many departments. If your question is about one of these, its own page has the specific contact route.

Credit cards

Loans, settlements and payment relief

Home loans and bonds

Vehicle finance

Business and corporate banking

Insurance, life and funeral cover

Fraud, collections, legal and debt review

Accounts, digital banking and other services

Frequently asked questions

What is the FNB customer care number?

FNB’s customer care and general enquiries number is 087 575 9404, open 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. The email is info@fnb.co.za.

Does FNB have a 24hr call centre?

Not for general enquiries. FNB labels the fraud line, 087 575 9444 (+27 11 369 2924 from outside South Africa), as 24-hour, and its Talk to us page shows 24 hours for the lost card line 087 575 9406.

What is the FNB fraud contact number?

Call the single fraud line on 087 575 9444 at any time, or +27 11 369 2924 from outside South Africa. There is no separate fraud department number.

What is the FNB customer care email?

General queries go to info@fnb.co.za and complaints to care@fnb.co.za.

What is the FNB forex contact number?

0860 1 FOREX (36739), or +27 (0) 11 352 5902 from outside South Africa, email forex@fnb.co.za.

What is the FNB Private Clients contact number?

FNB lists 087 575 4727 and privateclientsservice@fnb.co.za for Private Clients.

What is the FNB funeral policy contact number?

Call 087 736 7772 or email fnblife@fnb.co.za. Funeral claims go to fnblifeclaims@fnb.co.za.

How do I cancel an FNB funeral policy?

Call 087 736 7772 or write to fnblife@fnb.co.za. Within 30 days of the start date premiums are refunded; after that the plan ends with 30 days’ notice.

Is collectionsqueries@fnb.co.za an FNB email?

It does not appear on FNB’s own pages. FNB publishes collarr@fnb.co.za and 087 730 11 00 for home loan repayment options.

Sources

  • FNB Security Centre: Documents and other contact numbers, and Incident reporting process, fnb.co.za, read 14 September 2026
  • FNB Compliments and complaints page, fnb.co.za/contact-us/compliments-and-complaints.html, read 14 September 2026
  • FNB Credit Card Contact Us page, fnb.co.za/credit-card/credit-card-contact-us.html, read 14 September 2026
  • FNB Ways to bank contact page, online.fnb.co.za/ways-to-bank/contactUs.html, read 25 September 2026
  • FNB Security Centre contact us and documents and contacts pages, online.fnb.co.za/security-centre/, read 25 September 2026
  • FNB Insurance contact page, online.fnb.co.za/insurance/contactus.html, read 25 September 2026
  • FNB Funeral Insurance Plan terms and conditions and Funeral Plan brochure (PDFs), fnb.co.za, read 25 September 2026
  • FNB Forex contact page, online.fnb.co.za/forex/contact-us.html, read 25 September 2026
  • FNB Home Loans contact and bond cancellation pages, online.fnb.co.za/home-loans/, read 25 September 2026
  • FNB Personal Loans, Vehicle Finance and FNB Connect contact pages, online.fnb.co.za, read 25 September 2026
  • FNB Legal Matters contact page, online.fnb.co.za/about-fnb/legal-matters/contact-us.html, read 25 September 2026
  • FirstRand contact page, firstrand.co.za/contact/, read 25 September 2026
  • FNB Talk to us and Forex contact pages, fnb.co.za, read 4 October 2026
  • FNB Ways to bank contact page (ATM and branch query hours, ATM email), online.fnb.co.za/ways-to-bank/contactUs.html, read 4 October 2026
  • FNB Talk to us page (Secure Chat, 24-hour lines, weekend hours), online.fnb.co.za/complaints-resolution/talkToUs.html, read 4 October 2026

FNB branch pages