Old Mutual Ombudsman Contact Details

If you’re an Old Mutual customer needing to escalate complaints or disputes regarding your policies and services, knowing the Old Mutual Ombudsman Contact Details is crucial. This comprehensive guide offers all the information you need to navigate through various ombudsman services.

Contact Details for Long-term Insurance Complaints

For any disputes related to long-term insurance, you should reach out to the Ombudsman for Long-term Insurance. You can email them at info@ombud.co.za, fax at 021 657 5000 or 0860 103 236, or send postal correspondence to Private Bag X45, Claremont, 7735.

Short-term Insurance Disputes

For short-term insurance matters, contact the Short-term Insurance Ombudsman by calling 011 726 8900 or 0860 72 68 90. Alternatively, email them at info@osti.co.za or visit their website at www.osti.co.za. You can also write to them at PO Box 32334, Braamfontein, 2017.

Financial Advisory Complaints

If your complaint concerns financial advisory and intermediary services, the FAIS Ombudsman is the right point of contact. Reach them at 012 470 9080 or info@faisombud.co.za. Their offices are at Sussex Office Park, Ground Floor Block B, 473 Lynnwood Road, Cnr Lynnwood Road and Sussex Avenue, Lynnwood, 0081. More information can be found on their website at www.faisombud.co.za.

Old Mutual Internal Complaints Procedure

Before escalating to an ombudsman, Old Mutual customers are required to contact the internal complaints management system. This can be done via email at complaintadmin@oldmutual.com or fax at 021 504 7700. Post correspondence should be addressed to PO Box 201, Mutualpark, 7451.

Old Mutual Office of Internal Arbitration

If the internal complaints procedures are unsatisfactory, Old Mutual provides an Office of Internal Arbitration. They can be contacted at arbitrator@oldmutual.com or by fax at 021 504 7700. The mailing address is PO Box 80, Mutualpark, 7451.

Specific Insurance Complaints

For complaints specifically concerning Old Mutual Insurance, email complaints@ominsure.co.za or call 0860 634 357. If these avenues don’t resolve your issue, escalate to the Internal Arbitrator at dispute@ominsure.co.za.

Important Note on Claims Prescription

It’s important to be aware that claims against Old Mutual prescribe after three years, beginning after the initial 90-day review period. For assistance with forms and claim documents, customers can call the HR911 line at 021 509 9311.

With these contact details in hand, dealing with complaints and disputes regarding Old Mutual services and policies should be more straightforward. Whether it’s long-term or short-term insurance issues or advisory services, knowing how to contact the relevant ombudsman is a vital step in managing and resolving your concerns.